Go to MY ACCOUNT > ORDER HISTORY
Select the order you wish to return IMPORTANT!
If you click on the order reference, the details will appear
AT THE BOTTOM OF THE PAGE (below all of the orders).
Request the return from inside your order. Tick the check-box for the items you wish to return, then click on the blue button marked “Send Return”. Your Return number will then appear.
Package the items in the original box and specify the Return number.
Hand over the parcel to the courier company that will come to pick it up.
Collection times will depend on the courier company. Any delays are outside of tuc tuc’s responsibility.
After we receive the returned items at our facilities, we will reimburse you for the amount of the returned items via the same payment method as the one you used to place the order.