Shopping guide
In which countries can you shop?
In Spain, Portugal, France, Italy and the UK.
Can a delivery be sent to another country?
The delivery must be to the same country in which the order is placed. You may change shops to another country (Spain, Portugal, France or the UK); should you wish to do so at any time, just click on the globe on the top left hand side of the screen.
Regions which are excluded from on-line shopping:
- Spain: Ceuta, Melilla and the Canary Islands.
- Portugal: Madeira and the Azores.
- France: overseas territories excluded.
- Italy: No regions excluded.
- UK: delivery available to mainland UK only.
No delivery is available for the excluded regions.
How can I purchase something?
Shopping at www.tuctuc.com is very easy.
Below are some steps to follow when shopping. See how easy it all is!
Find the product you want
In Fashion: choose the age range and sex for which you wish to shop and see the product categories in each section.
In Childcare: choose the category that is closest to your needs.
In both children's fashion and childcare, you can also consult the catalogue of our baby, boy and girl collections. In addition, we will help you by making suggestions. These change with each season.
Once you have chosen the category or collection, we will show you the corresponding garments. There are search filters to help you find the product you most want: price, size and colour. Once you are in your chosen category, you can order your search by: Lowest to highest price / Highest to lowest price / Name from A to Z / Name from Z to A / Reference: lowest first / Reference: highest first.
Examine the product
In the product details, you have all the information to help you make your choice: price, sizes available, colours, composition and other products which go with your purchase. Should you have any questions about the size required, check by using our size comparison tables.
Once you have chosen the size, add the item to your order by clicking the 'Add' button.
You can add as many products to your basket as you want.
Process your order
All of the products added to your basket are available in the 'Shopping Basket'. Click on it when you have finished choosing items. In the 'Shopping Basket', you can choose the number of units to be bought and by clicking on 'Complete Purchase', you begin the purchase process. We will ask for you address and favoured payment method. You will also receive an order confirmation e-mail.
If this is your first order, we will ask you to register. The time you take registering will be time you save in future purchases. Alternatively, you may shop as a guest.
How can I register?
There are many advantages to registering in our on-line shop.
Once registered, you can shop quickly and easily, check previous orders or monitor orders awaiting delivery. You can also access your personal details if you wish to change them or unsubscribe at any time.
When you make your first order, we will ask you to complete a questionnaire with the information we require to provide you with the best possible service. This questionnaire will provide us with your user name and password. These will be used to identify you on our website when you access your account, order again, check previous orders or monitor your latest order.
If you are registered but have forgotten your password, you can recover it easily by clicking on 'Password forgotten', which appears each time your access information is requested.