Frequently Asked Questions
Frequently Asked Questions section to address the most common questions
ORDERS
In Spain (the Iberian Peninsula and the Balearic Islands), the Canary Islands, Portugal, France, Italy, and the United Kingdom.
The delivery country must always match the country of purchase. You can change the online store by country (Spain, Canary Islands, Portugal, France, Italy, and the United Kingdom); if at any time you want to switch online stores, you can do so in the upper-right corner (a drop-down menu will appear). Excluded purchase territories by online store: Spain: Ceuta and Melilla. The Canary Islands have their own online store. Portugal: the archipelagos of Madeira and the Azores. France: overseas territories are excluded. Italy: No territories are excluded. United Kingdom: Delivery in the United Kingdom is only available to the UK mainland. There will be no product delivery service to excluded territories.
In FASHION, select the age range and gender you’re interested in shopping for, and you’ll be able to view the product categories available in each segment. In BABY CARE, select the category that best suits your needs. In both children’s fashion and baby care, you can also browse the catalog through our COLLECTIONS for newborns, babies, girls, or boys. In addition, we help you with suggestions that we update every season. Once you’ve chosen a category or collection, we’ll show you the items that match your selection. To help you find the product you like best, you can use the search filters by size, color, availability, or collection. Once you’re in your selected category, you can sort your search by: Best Sellers / Relevance / Name A–Z / Name Z–A / Price Low to High / Price High to Low.
Check out the product
On the product page, you'll find all the information you need to make your purchase decision: price, available sizes, colors, material, and other products that might complement your purchase. If you have questions about which size is right for you, check our size conversion charts on the product page. Access the Size Guide. Once you’ve chosen your size, you can add the item to your order by clicking the “Add to Cart” button. You can repeat this process as many times as you like.

