Returns
To make your
Return
Follow these steps
1
Go to My Account → Orders and Returns
Information
Addresses
Orders and returns
Credit invoices
Discount coupons
Fun Club
2
Press the Return button on the order you want to return
DateTotal pricePaymentStatusTrackingInvoice
10/12/2024 32,93 € Payment with Redsys card SHIPPED – 📄 View order Return
3
Select the product(s) you want to return by checking the boxes
ProductQuantityReturnedUnit priceTotal
White knit tank top girl Hey Sushi (5 years – White)
Ref: 11369781 1013,99 €13,99 €
Ref: 11369781 1013,99 €13,99 €
White flat cap girl Rockin the Jungle (Size 56 – Blue)
Ref: 11367571 1013,99 €13,99 €
Ref: 11367571 1013,99 €13,99 €
tuctuc watch gift (Size U – One size)
Ref: 11367295-1 1011,99 €11,99 €
Ref: 11367295-1 1011,99 €11,99 €
4
Select the shipping method you want to use for the return
Home pickup
24/48 hours
Pickup at NACEX delivery point
24/48 hours
If you select NACEX, enter your address to locate the nearest point:
Spain
your city
your address
your ZIP
🔍 SEARCH
5
Add the reason for the return and finish by clicking Request a return
⚠️ If you want to exchange a garment for another size (it can only be the same garment), you must indicate it in this field: include the new size and which product the exchange would be for if you have selected to return more than one product.
Write the reason for the return here...
REQUEST A RETURN
6
Pack the items in their original box
📦 Make sure to pack the products well in their original box to avoid damage during transport.
7
Deliver the package to the shipping company
If you have selected "Pickup at NACEX delivery point," you must deliver it to the point you previously selected.
The pickup time will depend on the shipping company; any delay is beyond tuc tuc's control.
If you have requested an exchange of an item for the same one in a different size, the new product will be delivered once we have received the package in our warehouses.
8
Track your return from My Account → Orders and Returns
DateTotal pricePaymentStatusTrackingInvoice
10/12/2024 32,93 € Payment with Redsys card SHIPPED – 📄 View order Return Tracking
9
You will receive the refund of the amount
💳 When we receive the merchandise at our facilities, we will refund the amount of the returned items using the same payment method you used for your order. The time for the refund to appear in your account will be approximately 2–5 days, depending on your bank.
