In Spain (mainland and Balearic Islands), Canary Islands, Portugal, France, Italy and the United Kingdom.

The delivery country must always match the country of purchase. You can change the store by country (Spain, Canary Islands, Portugal, France, Italy, and the United Kingdom); if at any time you want to change your online store, you can do so in the upper right corner (a dropdown menu will appear).

Excluded purchase territories by online store:

• Spain: Ceuta and Melilla. The Canary Islands has its own store.
• Portugal: Madeira and Azores archipelagos.
• France: Overseas territories are excluded.
• Italy: No excluded territories.
• United Kingdom: Delivery in the United Kingdom is only available within the UK Mainland territory.

There will be no product delivery service in the excluded territories.

Shopping at tuctuc.com is very easy.

We suggest the following steps for your purchasing process. See how easy it is!

Find the product you're interested in

In FASHION, select the age range and gender you want to shop for, and you will see the product categories offered in each segment.

In NURSERY, select the category that best suits your needs.

In both children's fashion and nursery items, you can also browse the catalog through our COLLECTIONS for newborn, baby, girl, or boy. Additionally, we provide suggestions that we update each season.

Once you have chosen a category or collection, we will show you the garments corresponding to your selection. To help you find the product you like best, you can use the search filters by size, color, availability, or collection. Once inside your selected category, you can sort your search by: Best Sellers/Relevance/Name A to Z / Name Z to A / Price Low to High / Price High to Low.

Examine the product

On the product page, you will have all the information you need to make your purchase decision: price, available sizes, colors, composition, and other products that can complement your purchase. If you have doubts about your size, consult our size equivalency charts on the product page.

Access to Size Guide.

Once you choose the size, you can add the item to your order using the "Add to cart" button.

You can repeat this process of adding to the cart as many times as you wish.

Process your order

All products added to the shopping cart will be available in the "Shopping Cart". Click on it when you have finished selecting products. In the "Shopping Cart" you can choose the number of units you wish to purchase, and by clicking "Checkout", you will begin the purchasing process. We will ask for your shipping address and your preferred payment method. You will also receive an email confirming your order.

If this is your first visit, we will ask you to register. The time you spend registering will save you time on future purchases. You can also shop as a guest if you prefer.

Registering at our online store has many advantages.

Once you have registered, you will be able to place orders quickly and easily, review your previous purchases, or track your pending orders. Additionally, you will have access to your data to modify and/or unsubscribe at any time.

When you place your first order, we will ask you to fill out a questionnaire with the information we need to provide you with the best service. In this questionnaire, you will provide us with your username and password, which you can use to identify yourself on our website to access your account, place new orders, review all your previous purchases, or track your latest order.

If you are registered but have forgotten your password, you can easily recover it through the "I forgot my password" option that will appear every time we ask for your login details.