1. WHO IS SELLING

TucTuc International 2020 S.L., a Spanish Limited Company based in C/ Amsterdam, 4, Pol. Ind. Tosses, 43870 Amposta, Tarragona (Spain), registered in the Mercantile Register of Tarragona, Volume 3210, Page 177, sheet T-55849, 1st Inscription, with TIN No.: ESB01782135. Tlf: 977.707.005

The business relationship between Tuc Tuc International 2020 S.L. and the customer is governed solely by the general conditions herein given, in their original form and at the time of making the order.

Tuc Tuc customer service: hello@tuctuc.com

Address for product returns:

TucTuc International 2020 S.L. C/ Rin, 7, 43870 Amposta, Tarragona (Spain).

2. WHO CAN MAKE PURCHASES

Purchases made through the present website are for users who are end consumers, being physical persons who are adults and not engaged in any commercial, business or professional activity.

Tuc Tuc reserves the right not to deal with any orders from users who are not end consumers as described above.

The products on the present Tuc Tuc website are only available to the European area known as mainland UK.

3. PRODUCTS AVAILABLE

Only TUC TUC & NATH KIDS brands products are available at www.tuctuc.com, and these are constantly being updated.

Each product comes with a detailed description of its primary characteristics. While TUC TUC takes the greatest of care in photographing its products, the images and colours of the products on sale may, however, differ from the product received due to the specific nature of the Internet browser or screen used by the user.

Users have withdrawal rights for up to 7 working days following receipt of the order. These are the result of products being different from their description or from the information given therein being erroneous.

4. AVAILABLE PRODUCTS: PRICES

Product prices are set in Pounds and include the corresponding VAT. Where applicable, delivery costs may be added to the price and the User will be informed of this prior to finalising the order. This cost needs to be expressly accepted by the User when confirming the purchase. When the total cost is less than £100, the standard charge is £4.95 (For UK orders).

TUC TUC may update prices at any time; however, the prices applicable to each order will be those in force when the user confirms the purchase of the products in their shopping basket.

5. FORMALISING THE PRODUCT ORDER: USER

To conclude the purchasing process, the user must follow the steps in the purchasing process, provide the information requested, expressly accept the current sales conditions when formalising the order by confirming said purchase and proceed to settle the full amount upon confirmation of the order.

This information will be included in a folder named CUSTOMERS, inscribed in the AEPD as No. 2090481097 (owned byTuc Tuc International 2020, S.L.) and will be processed in accordance with the website Privacy Policy.

The contract of sale will be understood to be formalised and complete upon receipt by Tuc Tuc International 2020, S.L. of full payment of the amount owed.

TUC TUC may not process orders that are incorrect or incomplete, or where the total amount payable has not been received within 48 hours of the order being placed, should one or more products be unavailable. The user will be informed by e-mail or telephone of the order not being processed and the reasons for this.

Once the order has been formalised and full payment received, the user will receive order confirmation (within a period of 24 hours and by e-mail) which includes the order no., products purchased and prices, delivery costs, payment method chosen, delivery address and all other contractual details involved in the transaction.

Orders may no longer be cancelled once the goods have left the TUC TUC warehouse.

6. MEANS OF PAYMENT

  • Credit cards: VISA & MASTERCARD.
  • Paypal

7. DELIVERY OF THE PRODUCTS ORDERED

A maximum delivery date of 10 working days; typical delivery is in 48 to 72 hours.

TUC TUC will deliver the products to the address given by the user on the order form, which must lie within the territory indicated in clause 2 of the present sales conditions.

Delivery will be understood as complete when the transport company makes the product available to the user.

Should delivery not be possible for reasons attributable to the user within a period of 10 working days following the departure to delivery of the package, it will be returned to TUC TUC at the expense of the user, who shall also be responsible for the payment of any other possible associated expenses.

8. RETURN POLICY

8.1. Right of withdrawal.

The user has the right to withdraw from the contract without justification within a period of 14 calendar days from the day of receipt of the products.

To exercise the right of withdrawal, the user must notify TUCTUC INTERNATIONAL 2020, SL, at the address: Calle Rin, 7. 43870 Amposta (Tarragona), writing to the email hola@tuctuc.com or our contact form, their decision to withdraw from the contract through a statement indicating name and surname, address, date and order number.

The withdrawal form model that appears as an Annex to these Conditions may be used, although its use is not mandatory. To meet the withdrawal period, it is enough that the communication regarding the exercise by the user of this right is sent before the corresponding period expires.

The user must directly return the products to us at the following address: Calle Rin, 7. 43870 Amposta (Tarragona), or request the return through a courier organized by us as explained in clause 8.2; without undue delay and, in any case, no later than 14 calendar days from the date on which you notify us of your decision to withdraw from the contract.

The user will be responsible for the direct costs of returning the product when the return is not made through a courier organized by us.

The user will not be able to proceed to the return in the physical stores of TUCTUC, of products purchased on the web. Only those online orders that have been made by collection at the TUCTUC store as the shipping method can be returned in physical stores, as explained in clause 11.

In order for the product to be accepted, the user must return the product in the same conditions in which it was received, using or including all its original packaging, the instructions and other documents that accompany it, keeping its labeling, and including a copy of the delivery note inside the package, where the returned products are marked.

In case of withdrawal, TUCTUC will return to the user all the payments received for the order, without any undue delay, by the same means of payment used in the purchase of the product, and within a maximum period of 14 calendar days from the date on which is informed of the decision to withdraw.

However, TUCTUC may withhold the refund until the products have been received, or until the user has presented proof of their return.

8.2. Returns through courier collection.

The user may return the products, exercising their right of withdrawal, through a messenger organized by TUCTUC. To do this, the user must request the return through the "Order History" section of the "My account" section of this website. The user must choose the order to be returned, mark the references of the products to be returned and click on "Send Return". Next, the user will see a return number. You must prepare the product in the same package in which you received it, indicate the return number on the package; and deliver it to the transport company that will pick it up at the address where it was delivered.

8.3. Product changes.

If you want to exchange any garment for another size, the user must follow the return procedure indicated in clause 8.2; and at the end, you have to indicate in comments, the size you want.

In the event that the user has requested the exchange of an article for the same one in another size, the carrier will deliver the new product at the time of collection of the article.

8.4. Returns of defective products.

In cases where the user considers that at the time of delivery the product does not comply with the provisions of the contract, they must contact us immediately by writing to the email hola@tuctuc.com or using our contact form. , providing the product data as well as the damage it suffers, where we will indicate how to proceed.

You can return the product by delivering it to a courier that we will send to your address, or by sending it to the address indicated above. We will proceed to carefully examine the returned product and we will notify you by e-mail within a reasonable period of time if the refund or replacement of the same (if applicable). The refund or replacement of the product will be made as soon as possible and, in any case, within 14 days from the date on which we send you an email confirming that the refund or replacement of the nonconforming item is appropriate.

9. PRODUCT WARRANTY

TUC TUC guarantees all products purchased through its website for a period of two years from the delivery date against any faults or hidden defects which make them dangerous or unsuitable for normal usage.

This warranty does not include defects caused by negligence and knocks or incorrect usage or handling.

The customer should contact Tuc Tuc International 2020, S.L. Customer Service directly in warranty matters.

10. APPLICABLE LAW & CONFLICT RESOLUTION

The General Sales Conditions given herein are subject to Spanish legislation.

Should there be litigation based on the interpretation, execution or validity of the these general sales conditions, jurisdiction will be given over to the courts in the place of residence of the consumer.

In accordance with Regulation (EU) No. 524/2013 of the European Parliament and of the Council, below there is a link to the online dispute resolution platform for consumer disputes in the European Union: http://ec.europa.eu/odr.

11. INCENTIVE FOR REGISTERING

Receive €5 for signing up to our newsletter.

Characteristics of the Coupon:

  • This coupon can be redeemed against your first purchase from www.tuctuc.com (minimum purchase of €30 / £30).
  • Coupon can be used in conjunction with other promotions.
  • Promotion exclusive to our online store: www.tuctuc.com
  • Only valid for users registering for the first time from 02/05/2019.
  • Valid for all countries served by our online store: Spain (including the Canary Islands), Portugal, France, Italy and the UK.

How to get your Coupon:

When you sign up for our newsletter, you’ll receive a code by email.

To redeem your code, enter it in the “Promotional Code” section during the payment process at www.tuctuc.com.