1. WHO IS SELLING
TucTuc International 2020 S.L., a Spanish Limited Company based in C/ Amsterdam, 4, Pol. Ind. Tosses, 43870 Amposta, Tarragona (Spain), registered in the Mercantile Register of Tarragona, Volume 3210, Page 177, sheet T-55849, 1st Inscription, with TIN No.: ESB01782135. Tlf: 977.707.005
The business relationship between Tuc Tuc International 2020 S.L. and the customer is governed solely by the general conditions herein given, in their original form and at the time of making the order.
Tuc Tuc customer service: firstname.lastname@example.org
Address for product returns:
TucTuc International 2020 S.L. C/ Rin, 7, 43870 Amposta, Tarragona (Spain).
2. WHO CAN MAKE PURCHASES
Purchases made through the present website are for users who are end consumers, being physical persons who are adults and not engaged in any commercial, business or professional activity.
Tuc Tuc reserves the right not to deal with any orders from users who are not end consumers as described above.
The products on the present Tuc Tuc website are only available to the European area known as mainland UK.
3. PRODUCTS AVAILABLE
Only TUC TUC & NATH KIDS brands products are available at www.tuctuc.com, and these are constantly being updated.
Each product comes with a detailed description of its primary characteristics. While TUC TUC takes the greatest of care in photographing its products, the images and colours of the products on sale may, however, differ from the product received due to the specific nature of the Internet browser or screen used by the user.
Users have withdrawal rights for up to 7 working days following receipt of the order. These are the result of products being different from their description or from the information given therein being erroneous.
4. AVAILABLE PRODUCTS: PRICES
Product prices are set in Pounds and include the corresponding VAT. Where applicable, delivery costs may be added to the price and the User will be informed of this prior to finalising the order. This cost needs to be expressly accepted by the User when confirming the purchase. When the total cost is less than £100, the standard charge is £4.95 (For UK orders).
TUC TUC may update prices at any time; however, the prices applicable to each order will be those in force when the user confirms the purchase of the products in their shopping basket.
5. FORMALISING THE PRODUCT ORDER: USER
To conclude the purchasing process, the user must follow the steps in the purchasing process, provide the information requested, expressly accept the current sales conditions when formalising the order by confirming said purchase and proceed to settle the full amount upon confirmation of the order.
The contract of sale will be understood to be formalised and complete upon receipt by Tuc Tuc International 2020, S.L. of full payment of the amount owed.
TUC TUC may not process orders that are incorrect or incomplete, or where the total amount payable has not been received within 48 hours of the order being placed, should one or more products be unavailable. The user will be informed by e-mail or telephone of the order not being processed and the reasons for this.
Once the order has been formalised and full payment received, the user will receive order confirmation (within a period of 24 hours and by e-mail) which includes the order no., products purchased and prices, delivery costs, payment method chosen, delivery address and all other contractual details involved in the transaction.
Orders may no longer be cancelled once the goods have left the TUC TUC warehouse.
6. MEANS OF PAYMENT
- Credit cards: VISA & MASTERCARD.
7. DELIVERY OF THE PRODUCTS ORDERED
A maximum delivery date of 10 working days; typical delivery is in 48 to 72 hours.
TUC TUC will deliver the products to the address given by the user on the order form, which must lie within the territory indicated in clause 2 of the present sales conditions.
Delivery will be understood as complete when the transport company makes the product available to the user.
Should delivery not be possible for reasons attributable to the user within a period of 10 working days following the departure to delivery of the package, it will be returned to TUC TUC at the expense of the user, who shall also be responsible for the payment of any other possible associated expenses.
8. WITHDRAWAL RIGHTS
The user may withdraw from the sales contract without penalty and without providing any reason whereof in a period of 30 working days from receipt of the products purchased, contacting the TUC TUC customer service department for such purposes.
The cost of the returns will be met by the user, except where the products are defective, incorrect or erroneous in which case they will be met by TUC TUC.
In order for the product over which withdrawal rights are being exercised to be accepted, it must be properly protected, in its original packaging, in perfect state for resale and with its labels; a copy of the packing slip should be included within the package on which the returned products are indicated.
Users may not return products purchased through the website to any TUC TUC shop.
Refunds for the returned product will be paid by the same payment method initially used by the user to pay for the product and within a maximum period of 30 days from TUC TUC receiving said product. Should the return be rejected through non-compliance with the aforementioned conditions, the user shall have no right to receive a refund for the products returned; however, they shall be entitled to receive the non-compliant products, while meeting the delivery costs.
All returns should be sent to the following address:
TucTuc International 2020 S.L. C/ Rin, 7, 43870 Amposta, Tarragona (Spain).
Tuc Tuc International 2020, S.L. is harmless from any consequences arising from possible delays in delivery unconnected to its operations.
9. PRODUCT WARRANTY
TUC TUC guarantees all products purchased through its website for a period of two years from the delivery date against any faults or hidden defects which make them dangerous or unsuitable for normal usage.
This warranty does not include defects caused by negligence and knocks or incorrect usage or handling.
The customer should contact Tuc Tuc International 2020, S.L. Customer Service directly in warranty matters.
10. APPLICABLE LAW & CONFLICT RESOLUTION
The General Sales Conditions given herein are subject to Spanish legislation.
Should there be litigation based on the interpretation, execution or validity of the these general sales conditions, jurisdiction will be given over to the courts in the place of residence of the consumer.
In accordance with Regulation (EU) No. 524/2013 of the European Parliament and of the Council, below there is a link to the online dispute resolution platform for consumer disputes in the European Union: http://ec.europa.eu/odr.
11. INCENTIVE FOR REGISTERING
Receive €5 for signing up to our newsletter.
Characteristics of the Coupon:
- This coupon can be redeemed against your first purchase from www.tuctuc.com (minimum purchase of €30 / £30).
- Coupon can be used in conjunction with other promotions.
- Promotion exclusive to our online store: www.tuctuc.com
- Only valid for users registering for the first time from 02/05/2019.
- Valid for all countries served by our online store: Spain (including the Canary Islands), Portugal, France, Italy and the UK.
How to get your Coupon:
When you sign up for our newsletter, you’ll receive a code by email.
To redeem your code, enter it in the “Promotional Code” section during the payment process at www.tuctuc.com.